About Me
Thank you for your interest in visiting my resume website.
I've developed the sbussey.com website as an extension of my resume so that it may allow for a deeper dive into who I am, my passions, and details into my past professional and personal experiences.
Leveraging my diverse technical background and robust interpersonal abilities, I am dedicated to transforming complex challenges into streamlined, precise operations.
I confidently undertake calculated risks, serve as a steadfast advocate for customers, and consistently pursue excellence in quality.
My approach emphasizes integrating automation into solutions and fostering a positive, collaborative, and results-oriented atmosphere.
I believe in delivering with quality, obtaining mutual respect, exercising patience with others, utilizing emotional intelligence, being a calm foundation within the storm, and doing the right thing.
I thrive at the intersection of chaos, stress, and delivery through the execution of proactive planning, exercise in risk mitigation, and love for problem-solving.
With 29 years of experience within the digital space, I specialize in management, the customer and quality.
My journey from creative works, software development, quality assurance, test automation, and customer success to a technical product manager has provided me with a unique blend of multifaceted technical skillsets to enable success and provide the ability to lead and manage complex systems and their supporting teams.
As a perpetual learner, I am constantly exploring new technologies and methodologies to stay at the forefront of technology and its specialized roles.
I am a great asset to a organization through my very positive manner, ability to bring disparate parties together through collaboration, surfacing of gaps and risks, and fostering a working environment conducive to success.
I personally enjoy and have an advanced certification in SCUBA diving, enjoy snorkeling, free diving, taking photographs, composing music, collecting and playing retro games, raising French bulldogs, travel to the Lesser Antilles (Aruba, Bonaire), being outdoors in nature, kayaking and spending time with my three kids and wife.
Technical Product Manager
I've recently had the opportunity to contribute to the development of Fords independent developer platform Bedrock and with Ford's subsidiary, Autonomic, and their telematic platform the Transportation Mobility Cloud (TMC).
My excitement for this discipline led me to proactively pursue further learnings and certifications in AI, and how it could benefit my in my myriad of background and experience.
- Phone: +248 805 1137
- Location: Farmington Hills, MI
- Degree: Bachelors of Applied Science
- Email: wsbisd@hotmail.com
I enjoy working most with others that are open in sharing knowledge and perspectives. Those rare individuals who strive to constantly improve the things around them.
I like to think of it as working smart and not hard. You can achieve success either way.
Online Resume
I'm excited to present my resume in an innovative online format, providing prospective employers with the unique opportunity to explore my experience in significant depth.
This digital platform allows for a detailed review of my skills and projects, offering a more comprehensive understanding of my qualifications.
Summary
Scott Bussey
Highly accomplished and versatile digital professional with over 29 years of experience driving successful outcomes across technical program management, customer success, software development, and quality assurance leadership.
I excel at leveraging broad expertise to navigate complex challenges, foster collaboration, and deliver innovative solutions from inception to live deployment.
Seeking to partner with like-minded, results-driven professionals to build impactful products and services.
- 26852 Holly Hill Dr, Farmington Hills, MI
- (248) 805-1137
- scott.bussey@sbussey.com
Education & Certifications
Certified Customer Success Manager
2021
Success Coach
This advanced certification aims to educate a deep understanding of customer lifecycle management, proactive engagement strategies, value realization, and relationship building essential for fostering long-term customer loyalty and driving business growth. This certification demonstrates a commitment to not just meeting, but exceeding customer expectations through strategic and data-driven approaches in the customer success discipline.
The Success Coach Certified Customer Success Manager (CCSM) is the only industry-recognized and accredited credentials focused specifically on the role of the Customer Success Manager.
ISTQB Certified Tester Foundation Level
2019
ISTQB
The ISTQB Certified Tester Foundation Level (CTFL) certification validates a foundational understanding of essential software testing principles and practices, covering testing throughout the software development lifecycle, static and dynamic testing techniques, and test management.
PHP Certification
2016
W3 Schools
The W3 Schools PHP certification recognizes PHP expertise. This credential demonstrates proficiency in PHP development, covering fundamental to advanced concepts essential for building robust and dynamic web applications. It reflects a commitment to mastering key web technologies for impactful software solutions.
Automated Manufacturing Technology (BAS)
1994
ITT Technical Institute (Fort Wayne, IN)
ITT Technical Institute's Bachelors degree in Automated Manufacturing Technology is offered as an Bachelors of Applied Science (BAS).
The Automated Manufacturing Technology program is designed to prepare graduates for professional roles in modern manufacturing environments heavily reliant on automation.
The curriculum focuses on Automation Systems, Computer-Aided Technologies, Manufacturing Processes, Systems Integration, Problem-Solving, Project Management and Core Engineering principles.
Electronic Engineering (AAS)
1993
ITT Technical Institute (Grand Rapids, MI)
ITT Technical Institute's Associates degree in Electronics Engineering is offered as an Associate of Applied Science (AAS).
The program provides students with foundational knowledge and hands-on skills to prepare them for entry-level technician roles in various electronics-related fields. The curriculum included core electronics concepts, computer and communication technology, and core Curriculum.
Professional Experience
Technical Program Manager (TPM)
05 / 2023 - 05 / 2025
Ford Motor Company | Dearborn, MI
Read and learn more..- Led contributions to Ford's next-generation cloud-based internal developer platform, Bedrock, significantly improving developer productivity and experience through a centralized, self-service environment.
- Successfully drove Bedrock from inception to a successful production launch, deploying live customer services that now support Ford’s vehicle fleet.
- Wore multiple hats, serving in Bedrock leadership, product management, team (crew) lead, scrum master, and customer success management roles for CI/CD, synthetic testing, observability, and customer engagement crews.
- Managed key functional areas including Quality Assurance, Customer Success, Customer Onboarding, Communications, and Incident Management.
Customer Success Manager (CSM)
06 / 2021 - 05 / 2023
Autonomic | Detroit, MI
Read and learn more..- Managed six concurrent customer relationships as a Customer Success Manager, guiding teams through consideration, onboarding, adoption, and advocacy to ensure successful outcomes with the Transportation Mobility Cloud (TMC).
- Developed and executed customer journey stages, customer metrics, and contributed to Atlassian JIRA development for enhanced customer engagement.
- Achieved significant improvements in customer success metrics, including decreased time to value, reduced onboarding time, reduced support costs, and increased product engagement for customers like Global Data/Insights and Ford Pass.
QA Lead, Automation Test Engineer, Angular Developer
02 / 2018 - Current
LUXinteractive | Troy, MI
Read and learn more..Automation Test Engineer:
- Developed .NET C# Selenium and Cypress.io automated regression suites for RedRoof.Com and Spirit Airlines, including dashboards, reporting, and execution in Azure CI Pipelines.
- Developed JMeter performance testing suite for Spirit Airlines consumer website.
- Managed QA testers, developed manual testing suites, strategies, and executed defect management in Atlassian JIRA and Microsoft TFS.
- Developed TypeScript / Google Angular leveraging RxJs, NgRx, and best practices to deliver enterprise-class solutions for Spirit Airlines' online reservation system.
- Championed productivity through process, tools, and knowledge to promote a high-functioning work environment.
Operations, Lead Developer
01 / 2014 - 01 / 2025
Component Digital | Farmington Hills, MI
- Manage on/offshore development teams through Atlassian JIRA PMS and Agile principles such as sprints, scrum boards, and backlogs.
- Develop front and back-end solutions using HTML5, CSS3, jQuery, Bootstrap, Angular, PHP, and MySQL.
- Creative UI wireframes, UX flows, graphic production and copywriting.
- Clients include Tassimo, Maxwell House, Kraft Foods, Mio, Citibank, Fluzone and DTE Energy.
Technical Proficiencies
Project Management & Methodologies
- Scrum Master
- Sprint Planning
- Backlog Refinement
- Retrospectives
- Kanban
- Incident Management
- Capacity Planning
- Atlassian Jira
- Jira Service Manager
- Atlassian Atlas
- Script Runner
- Rich Filters
- Incident Management
- JIRA Automation
- MS Azure
- Agile
- Waterfall
- SDLC
- User Story Mapping
Cloud Platforms:
- Google Cloud Services
- Digital Ocean
- Microsoft Azure
- Amazon Web Services
Managed Infrastrucuture, DevOps and CI/CD
- Argo CD
- Kubernetes
- Grafana
- OTEL
- CI/CD Pipelines
- SAST Scans
- Artifactory
- GitHub Actions/Runners
- Redis
- Canary Deployments
- Blue/Green Deployments
Databases & Messaging
- Yugabyte
- Pulsar/Kafka
- MongoDB
- Secrets Manager
- AWS Buckets
- MariaDB
- MySQL
Customer Success
- Relationship Management
- Success Plan Development
- Customer Journey Development
- Conflict Resolution
- Customer Metrics
- Key Action Reviews
- Executive Reviews
- CRM
- Customer Onboarding/Offboarding
- Requirements Definition
- Customer Advocacy
Testing & QA
- ISTQB Foundation Certified
- Selenium
- Cypress
- JMeter
- API Testing
- Synthetic Testing & Monitoring
- Cross-Browser & Mobile Testing
- Parallelized Automated Testing
- Test Plan/Case Development
- Requirements Tracability
- Defect Management (Jira, MS DevOps/TFS)
Testing Strategies
- Test Driven Development
- Behvioral Driven Development
- Unit/Integration
- Functional
- Orthogonal Arrays
- Performance
- Exploratory
- Smoke
- Regression
- Security
- Compliance
- Chaos Testing
- Boundry View Analysis
Languages & Frameworks
- Angular
- TypeScript
- Javascript
- RxJs
- NgRx
- C#
- Laravel
- CakePHP
- PHP
- Python
- HTML5
- CSS
- SASS/LESS
- Bootstrap
- JQuery
Creative & Other
- Adobe Photoshop
- Adobe After Effects
- Adobe Premier
- Adobe Flash
- Copywriting
- User Experience & Wireframing
- Logic Pro X
- Adobe Audition
Portfolio
A collection of my workings throughout the years.
- All
- QA
- Development
- Other
Awards & Certifications
Here’s a sampling of certifications and recognition which I have obtained over the past 30 years.
Contact
I'm always available to discuss opportunities that exist in the digital space. If you have any questions or comments regarding my experience and skills, please feel free to reach out to me via the embedded form below, by phone or by email.
Thank you for your interest and in reaching out for additional information.
Location:
26952 Holly Hill Dr, Farmington Hills, MI 48334